From fixing day-to-day tech headaches to keeping your data safe — we're the friendly local IT support partner small businesses across Melbourne actually want to call.
Whether your emails are down, your computer is slow, or you want to make sure your Melbourne business is protected — we handle it all.
Your own IT helpdesk on call — without the cost of hiring someone full time. We fix problems fast so you can get back to work.
Emails not working? Files hard to find? We set up and manage your cloud tools so your team can collaborate without the hassle.
If a computer dies, gets stolen, or something goes wrong — your files and data are safe and recoverable fast.
We quietly keep your business protected in the background — antivirus, monitoring, and threat detection without the complexity.
Slow internet, dodgy Wi-Fi, or new office setup — we sort out your network so everything just works.
For businesses that need to meet compliance requirements or want to know exactly where they stand on security.
Flat monthly rates so you always know what you're paying. No lock-in contracts. Cancel anytime.
Every business is different. If none of the above feels right we'll build a plan around your specific needs, team size and budget.
We're not a call centre. You get a real local person who knows your business, fixes things fast, and quietly keeps you protected in the background.
We explain what's wrong and what we're doing about it — no jargon, no confusion.
Same-day response guaranteed. When your emails go down or systems stop working, you need help now.
Unlike most IT companies, we're trained cybersecurity analysts — your protection is built in, not bolted on.
We earn your business every month. Cancel anytime — no exit fees, no hard feelings.
Straight answers — no tech jargon.
Our monthly plans start from $299/month for sole traders, up to $1,099/month for businesses needing full IT and cybersecurity. For one-off help, remote support is $99/hr and on-site visits are $149/hr. Compare that to a full-time IT hire at $70,000–$90,000/year.
No. All monthly plans are month-to-month with no exit fees. Hourly support has no commitment at all — just use us when you need us.
Same-day response during business hours (Mon–Fri 8am–6pm AEST). For critical outages we prioritise getting you back up fast. Pro Security clients get 24/7 critical incident support.
Yes — small businesses are targeted more than large ones because they typically have weaker security. The ACSC reports a cybercrime every 6 minutes in Australia. The average cost to a small business exceeds $46,000.
Absolutely. We handle the full migration — emails, files, contacts, calendars — with minimal disruption. We'll also train your staff so everyone uses the new tools properly.
Both. Most issues are fixed remotely in minutes. For hardware issues, new setups, or when you prefer a face-to-face visit, we come to you across Melbourne and surrounds at $149/hr.
The Essential 8 is a cybersecurity framework from the ACSC. It's increasingly expected by insurers and larger clients. If you handle sensitive data or want cyber insurance, we recommend getting started.
We service all Melbourne metro and surrounding areas including Melton, Werribee, Hoppers Crossing, Point Cook, Tarneit, Caroline Springs, Cobblebank, Sunshine, Footscray and more. Remote support available Australia-wide.
Tell us what's been frustrating you — or just start with a free, no-obligation IT health check.
Every new enquiry gets a complimentary IT & security health check — a $299 value, completely free with no obligation. We'll walk you through what we find and give you honest advice on what actually needs fixing.
Last updated: May 2026
Xploitable ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Xploitable is an IT support and cybersecurity service based in Melbourne, Victoria, operated by Muamer Dean Sosic and Hussein Khidir. We serve small businesses across Melbourne and surrounds.
We collect personal information when you:
The types of information we may collect include: your name, business name, email address, phone number, and details about your IT environment.
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
We take the security of your information seriously. Personal information is stored securely using industry-standard tools. Sensitive credentials and access information are stored in encrypted password managers accessible only to authorised Xploitable personnel.
We retain your personal information only for as long as necessary to deliver our services and meet legal obligations. When no longer required, information is securely deleted.
We do not disclose your personal information to third parties except where:
We do not transfer your data to overseas recipients without your consent.
Our website may collect anonymous usage data such as browser type, pages visited, and time spent on the site. This information is used to improve the website experience and is not linked to any individual. We do not use advertising cookies or tracking pixels.
When you submit our contact form, your details are processed through Formspree (a third-party form service) and delivered to us by email. Formspree processes data in accordance with their own privacy policy. We do not store your form data on our website servers.
Under the Australian Privacy Act, you have the right to:
For any privacy-related enquiries or to exercise your rights, please contact us using the form on our website at xploitable.com. We will respond within 5 business days.
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of last update shown above.
Last updated: May 2026
These Terms and Conditions govern your use of the Xploitable website at xploitable.com. By accessing or using this website, you agree to these terms. If you do not agree, please do not use this website.
Xploitable is an IT support and cybersecurity service based in Melbourne, Victoria, operated by Muamer Dean Sosic and Hussein Khidir. These terms apply to our website only. The provision of IT services is governed by a separate Service Agreement.
You may use this website for lawful purposes only. You must not:
All content on this website — including text, graphics, logos, images, and code — is the property of Xploitable and is protected by Australian copyright law. You may not reproduce or use any content without our prior written consent.
We endeavour to keep the information on this website accurate and up to date. However, we make no warranties or representations about the accuracy, completeness, or suitability of the information for any particular purpose. Pricing and service details are indicative and subject to change.
Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
To the maximum extent permitted by Australian law, Xploitable is not liable for any direct, indirect, incidental, or consequential loss or damage arising from your use of this website, including but not limited to loss of data, revenue, or business opportunities.
Nothing in these terms excludes any rights or guarantees that cannot be excluded under the Australian Consumer Law.
By submitting our contact form, you consent to us collecting and using your information to respond to your enquiry, in accordance with our Privacy Policy. Submitting an enquiry does not create a contractual relationship between you and Xploitable.
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from your use of this website shall be subject to the exclusive jurisdiction of the courts of Victoria.
We may update these Terms and Conditions at any time. Continued use of the website after any changes constitutes acceptance of the updated terms. The date of last update is shown above.
If you have any questions about these terms, please contact us using the form on our website at xploitable.com.